Return And Refund Policy

Hassle-Free Returns Within 30 Days

At Revitara, your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to help with a smooth and straightforward return process.

Our Return Policy

Return Period
You may return your items within 30 days from the date of delivery.

Item Condition
Returned items should, where reasonably possible, be in their original condition and packaging, including all tags and accessories. We reserve the right to make a reasonable deduction from your refund if the value of the item has been reduced as a result of unnecessary handling.

Simple Process
We strive to make returns as seamless as possible. Our customer support team is always available to guide you through each step.

Return Shipping Costs

If the item is faulty
Returns for items that are defective, incorrect, or damaged during shipping are free of charge. We will cover all associated return costs.

If you changed your mind
If you are returning an item because you no longer want it or have changed your mind, you will be responsible for the cost of return shipping.

Steps to Initiate a Return

Get in touch
Please email us at hello@revitara.com with the following information:

  • Your order number

  • The item concerned

  • The reason for return

  • Clear photos of the item (especially if it is damaged or faulty)

Prepare your item
Carefully repackage the product in its original packaging, including any accessories, documentation, or tags.

Ship the package
Follow the instructions in the return authorisation email to send your parcel back via the appropriate shipping provider.

Processing Your Refund

Inspection and approval
Once we receive your return, we’ll conduct a quality check to confirm that it meets our return guidelines.

Issuing the refund
Upon approval, we’ll process your refund to the original payment method used at checkout. Depending on your financial institution, the amount will typically reflect in your account within 7 business days.

Need an exchange?
Looking to exchange your item? We’re happy to assist. Just reach out to us and we’ll arrange the exchange as quickly and easily as possible.

Exceptions / Non-returnable items
Certain types of items cannot be returned for hygiene and safety reasons, such as:

  • Opened or used skincare products, creams or serums

  • Items that have been unsealed after delivery

  • Products marked as final sale or non-returnable at the time of purchase

  • Gift cards or promotional items

Nothing in this Returns Policy affects your legal rights under UK consumer law.

Hassle-Free Returns Within 30 Days

At Revitara, your satisfaction is our priority. If your purchase doesn't meet your expectations, we’re here to help with a smooth and straightforward return process.

Our Return Policy

Return Period
You may return your items within 30 days from the date of delivery.

Item Condition
Returned items must be unused, in original condition, and sent back in their original packaging, including all tags and accessories.

Simple Process
We strive to make returns as seamless as possible. Our customer support team is always available to guide you through each step.

Return Shipping Costs

If the Item is Faulty
Returns for items that are defective, incorrect, or damaged during shipping are free of charge. We will cover all associated return costs.

Steps to Initiate a Return

Get in Touch
Please email us at hello@revitara.com with the following information:

Your order number;
The item concerned;
The reason for return;
Clear photos of the item from several angles.

Prepare Your Item
Carefully repackage the product in its original packaging, including any accessories, documentation, or tags.

Ship the Package
Follow the instructions in the return authorization email to send your parcel back via the appropriate shipping provider.

Processing Your Refund

Inspection and Approval
Once we receive your return, we’ll conduct a quality check to confirm that it meets our return guidelines.

Issuing the Refund
Upon approval, we’ll process your refund. Depending on your financial institution, the amount will typically reflect in your account within 7 business days.

Need an Exchange?

Looking to exchange your item? We're happy to assist. Just reach out to us and we’ll arrange the exchange as quickly and easily as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned for hygienic reasons, such as:

Opened or used skincare products, creams, or serums;

Items that have been unsealed after delivery;

Products marked as final sale or non-returnable at the time of purchase;

Gift cards or promotional items.